FAQs
IS YOUR CHARCOAL AIRFLOAT?
Airfloat is a term generally used to describe charcoal that has been milled down to a super fine powder with no grain. This powder seems to "float" in the air and can be extremely messy to work with. Depending on who you ask, the term airfloat can be used to describe charcoal passing anywhere from a 100 mesh to 325 mesh screen.
Here at FireworkCharcoal.com our Airfloat options consist of charcoal that has passed through a 100 mesh screen.
HOW IS YOUR CHARCOAL PACKAGED?
Currently, all of our charcoal products are packaged into 6 mil poly bags.
HOW DO I CONTACT YOU?
You may email us at support@fireworkcharcoal.com with any questions. Our office hours are from 9:00 a.m. to 5:00 p.m. Monday through Friday. Please allow 24 hours to receive a response from our customer service team.
ARE THERE ANY DAYS OF THE YEAR YOU ARE CLOSED?
We are closed every Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Years Day.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
You can typically expect your order to SHIP within two (2) to three (3) business days. During the holiday season, expect your order to SHIP within two (2) to five (5) BUSINESS days.
CAN I CANCEL OR AMEND MY ORDER AFTER IT HAS BEEN SUBMITTED?
If you need to change or cancel your order after submission, please immediately email support@fireworkcharcoal.com with your order number. If the order has not been shipped, we can make minor changes to your order. If your order has been shipped we will not be able to cancel or amend the order.